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REGULATIONS GOVERNING THE PROVISION OF SERVICES VIA THE PATIENT PORTAL ON 
 
https://portalpacjenta.psychiatrzy.warszawa.pl
 


§1. General provisions
 
 
1. Definitions:
Service Provider – Centrum Terapii Dialog spółka z ograniczoną odpowiedzialnością sp.j., ul. Stryjeńskich 19/18U, 02-791 Warszawa
Patient Portal – the website operated by the Service Provider at: https://portalpacjenta.psychiatrzy.warszawa.pl
Regulations  – these regulations governing the services provided electronically by the Service Provider
User – a natural person having full legal capacity to make acts in the law, who (i) has registered on the website, or (ii) has made an appointment with a Specialist by via the Patient Portal
Specialist – an employee of the Service Provider who is a doctor / psychologist / therapist or any other person not mentioned above that performs acts in the scope of health services, provides health care or medical services.
Registration – the process of creating an Account
Account – an entry in the Patient Portal’s database concerning Users or which results in access to specific Services
Service – a service provided electronically consisting of sending and receiving data by means of public ICT systems at the individual request of the client – User without the physical presence of the client.
 
§2. Principles of the Terms and Conditions
 
1. The Service Provider will provide, among others, the following Services:
– proving access to the search engine for available appointment dates with Specialists co-operating with Centrum Terapii DIALOG
–  making appointments with Specialists co-operating with Centrum Terapii DIALOG
 
2. Access to all of the Patient Portal’s services are free of charge.
 
3. Making an appointment with a Specialist requires providing your Name, Surname and telephone number.
 
4. Users may make an appointment with a Specialist via the Patient Portal provided that verification of the User’s cell phone number can be made by entering the code that is sent to the phone number provided by the User each time an appointment is made.
 
5. When making an appointment, the User may optionally provide his/her PESEL number.
 
6. Booking an appointment with a Specialist is possible only in the case of that the User has expressed explicit consent to the Service Provider to process his/her personal data concerning his/her health condition (art. 9 (2)(a) of Regulation 679/2016 of GDPR) and to share that personal data with a selected Specialist.  The Service Provider informs that failure to provide consent to processing the User’s personal data precludes the possibility of making appointments via the Patient Portal.
 
7. Users have the possibility of creating an account on the Patient Portal.  In order to register, the User must fill out the form found at https://portalpacjenta.psychiatrzy.warszawa.pl/en/register  by providing the following information:  Name, Surname, telephone number, e-mail address, and PESEL (optional)

8. During the registration process, the User creates an account password which will enable the him/her to log in to the system.
 
9. After logging in to the system, the User is able to make appointments, view his/her appointment history (exclusively through the Patient Portal) and cancel appointments (exclusively those made through the Patient Portal).
 
10. The Service Provider will ensure Users access to their personal data and enable them to correct and supplement data on their Patient Portal account or by contacting the Customer Service Department of Centrum Terapii DIALOG.
 
11. The User is responsible for the security and confidentiality of his/her password to the Portal. The Service Provider is not liable for unauthorized access to a User’s Account as a result of accessing the password by a third party.  In the event of suspicion that a password has been disclosed to a third party, the User undertakes to change his/her password immediately or contact the Service Provider for this purpose.
 
12. The Service Provider will make every effort to ensure the proper operation of the Service and assist in solving problems related to its functioning.
 
13. Reservations, comments, suggestions and errors on the website can be directed in written form to: przychodnia@terapiadialog.pl
 
14. All matters not regulated in the Regulations shall be governed by the Act on Providing Services by Electronic Means, the Act on Copyright and Related Rights and the Polish Civil Code.