REGULATIONS

§1. General Provisions

1. Definitions:

Service Provider – Centrum Terapii Dialog sp. z o.o., sp.j., ul. Stryjeńskich 19/18U, 02-791 Warszawa.
Patient Portal – the website operated by the Service Provider at: https://portalpacjenta.psychiatrzy.warszawa.pl
Regulations – these regulations governing the services provided electronically by the Service Provider.
User – a natural person having full legal capacity to make acts in the law, who (i) has registered on the website, or (ii) has made an appointment with a Specialist by via the Patient Portal.
Specialist – an employee of the Service Provider who is a doctor / psychologist / therapist or any other person not mentioned above that performs acts in the scope of health services, provides health care or medical services.
Registration – the process of creating an Account.
Account – an entry in the Patient Portal’s database concerning Users or which results in access to specific Services.
Service – a service provided electronically consisting of sending and receiving data by means of public ICT systems at the individual request of the client – User without the physical presence of the client.

§2. Appointment Prepayment Policy at the Dialog Therapy Centre

1. All appointments at the Dialog Therapy Centre, including:

• remote appointments (online on the Patient Portal or by phone)
• in-person appointments with a child and adolescent psychiatrist
• in-person appointments for youth aged 16-17 years
• first-time in-person appointments with a given specialist
• home visits

require payment within 60 minutes from the time of booking the appointment.

2. Failure to pay for an appointment within 60 minutes of booking results in its cancellation. The patient will be informed about the cancellation by SMS on the number provided during the booking process.

§3 Policy for Postponing or Cancelling Appointments Requiring Prepayment

1. Patients have the option of changing the time or cancelling a scheduled appointment free of charge up to 48 hours in advance.

2. Cancelling appointments in accordance with point 1, paragraph 2 may be made on the Patient Portal, by phone during the clinic’s hours of operation at 22 436 83 50 or by e-mail during the clinic’s hours of operation at przychodnia@terapiadialog.pl.

3. Appointments cannot be postponed within 48 hours of the scheduled time.

4. In the event of cancelling an appointment within 48 hours of the scheduled time, Patients bear its full cost and are not entitled to a refund.

5. Making and paying for an appointment within 48 hours of its scheduled time results in not being able to postpone the appointment, and in the case of cancellation, Patients bear the full cost.

6. If the appointment has not been cancelled and the patient fails to appear at the beginning of the service, its scheduled time will be considered as the beginning of the appointment.

§4 Policy for Refunds for Appointments Requiring Prepayment

1. Refunds for missed appointments are possible only when the patient cancels up to 48 hours in advance.

2. Refunds for pre-paid appointments cancelled in accordance with these regulations are made within seven days of cancellation: a) to the account number from which it was paid – in the case of payment made via the Patient Portal, b) to the account number provided to the Patient Care Department during the cancellation of the visit in the case of a different form of payment other than mentioned in point b).

3. In the case of failing to provide a bank account number referred to in Section 2 Subsection b) of these Regulations, payment for the appointment will be marked as an extra payment and may be put towards a payment for another visit, service or product at the DIALOG Therapy Centre.

4. If an appointment has been cancelled by the Dialog Therapy Centre within 48 hours of the scheduled time, the patient is entitled to a full refund.

5. A) In the case of a remote appointment, the patient should be ready for the scheduled appointment at the agreed time. If, despite attempts to connect with the patient, the patient is unavailable for the first 10 minutes of the scheduled appointment, this will prevent the appointment from being carried out, and, in this situation, the patient is not entitled to a refund.
B) In the case of a home visit, the patient should be ready for the scheduled appointment at the agreed time at the address indicated when the appointment was made or within 48 hours before the scheduled appointment. The patient’s absence at the specified address 30 minutes before the planned time of the appointment or refusing to allow the doctor to enter the premises will prevent the visit from being carried out, and, in this situation, the patient is not entitled to a refund.
C) In the case of in-person appointments, the time of the scheduled time for the appointment is considered to be the beginning of the appointment (in the event the appointment was not cancelled in advance in accordance with the regulations), and in the event the patient failed to appear for their appointment, the service is considered to have been provided and without any rights to a refund.
D) In the event that the patient is late for an in-person appointment ten minutes after its commencement, the doctor, due to insufficient time to conduct a given examination or appointment correctly, has the right not to conduct the appointment. In such case, the patient is not entitled to a refund for the appointment.

6. When booking a remote appointment, the User and Service Provider are obliged to use video and/or audio equipment. This equipment is to ensure a good quality connection. The User declares that he/she possesses the appropriate devices, software and Internet connection that enables him/her to use the service. The right to a refund is not granted if the appointment does not take place due to technical reasons attributable to the User (e.g., not logging in to the Patient Portal at the appointed time, lack of Internet access, or if the phone number is unavailable).

7. Failure to indicate the address for home visits at the time of booking the appointment or up to 48 hours before the scheduled appointment will prevent it from being carried out, and, in this situation, the patient is not entitled to a refund.

8. In the event that an appointment is delayed over 30 minutes caused by a Dialog Therapy Centre specialist, Patients may inform the Patient Service Department of their decision to cancel the appointment and are simultaneously entitled to a refund.

§5. Rules for Using the Patient Portal

1. The Service Provider provides the following Services, including: a search engine for available appointments with specialists cooperating with the DIALOG Therapy Centre, allowing patients to book an appointment with specialists cooperating with the DIALOG Therapy Centre, the opportunity for Patients to fill out consent forms for sending medical records electronically and ordering medical records from the DIALOG Therapy Centre, and access to codes to e-prescriptions and recommendations made during appointments.

2. Access to all services provided on the Patient Portal is free of charge.

3. Booking appointments with a Specialist requires providing your first name, last name, phone number and PESEL number.

4. Users can book an appointment with a Specialist on the Patient Portal provided that verification of the User’s cell phone number can be made by entering the code that is sent to the phone number provided by the User each time an appointment is made.

5. Booking an appointment with a Specialist is possible only in the case of that the User has expressed explicit consent for the Service Provider to process his/her personal data concerning his/her health condition (Art. 9 (2)(a) of Regulation 679/2016 of GDPR) and to share that personal data with a selected Specialist. The Service Provider informs that failure to provide consent to processing the User’s personal data precludes the possibility of making appointments on the Patient Portal.

6. The User creates an account on the Patient Portal by making an appointment in the system, For the purposes of Registration, the User fills out the form available at: https://portalpacjenta.psychiatrzy.warszawa.pl/pl/register, providing the following information: First name, last name, phone number, e-mail address and PESEL number.

7. When registering, the User creates a password needed to log into the system.

8. After logging into the system, the User will be able to book appointments, view previous appointments, cancel and pay for appointments.

9. The Service Provider ensures the User access to his/her personal information and the possibility to correct and supplement it on their Patient Portal account or by contacting the DIALOG Therapy Centre’s Patient Service Department.

10. The User is responsible for the security and confidentiality of his/her password to the Profile. The Service Provider is not liable for unauthorized access to a User’s Account resulting from a third party accessing the password. In the event of suspicion that a password has been disclosed to a third party, the User undertakes to change his/her password immediately or contact the Service Provider for this purpose.

11. The Service Provider will make every effort to ensure the proper operation of the Service and assist in solving problems related to its functioning.

12. The User is able to make payments for all his/her appointments on the Patient Portal.

13. When booking a remote appointment, the User or Service Provider is obliged to use video and/or audio equipment. The equipment is to ensure a good quality connection. The User declares that he/she possesses the appropriate devices, software and Internet connection that enables him/her to use the service.

14. Patient appointments are booked for a specific date and time. Due to their specific nature, appointments with a specialist may be extended. As a result, we request that Patients reserved additional time in the event that they have to wait due to an extended appointment. Thank you for your understanding.

15. The User accepts the fact that appointments booked on the Portal may not take place in exceptional circumstances due to technical issues. In such cases, a person representing the Service Provider (Patient Service Department) will contact the User and set up another time for the appointment.

16. Comments, suggestions and reports of errors on the website may be directed in written form to: przychodnia@terapiadialog.pl

17. All matters not regulated in the Regulations shall be governed by the Act on Providing Services by Electronic Means and the Act on Copyright and Related Rights.

§6. Opinions published on www.psychiatrzy.warszawa.pl

1. Opinions must be verified and approved prior to publication. The verification process lasts a minimum of 24 hours. In the event additional verification of the credibility of a given opinion is needed, this time may be extended.

2. The opinions published on the website may apply only to appointments carried out at the Dialog Therapy Centre’s clinics. Opinions will not be published if they concern a patient’s treatment by a specialist in a place / Centre other than the Service Provider’s facilities.

3. The date of the appointment and contact details are only needed for verification purposes and will not be published anywhere. Without this information, the opinions provided will not be published.

4. The opinion published must describe events concerning the Service Provider. Only one opinion may be published for a given event/appointment. Further opinions on the same event will not be published.

5. Opinions may not be published only in the event that the Service Provider or another person considers its content a violation of their rights, personal rights, decency, feelings, morality, the principles of fair competition, legally protected secrets or if the opinion undermines the level of education or makes accusations of series neglect or medical malpractice that a final court judgement has not confirmed.

6. Opinions should concern the writer’s own experience. Opinion written by third parties will not be accepted with the exception of when the patient is a child, and the parent was present in the office or when caregivers describe an appointment of an elderly or disabled person who does not have the possibility to place an opinion on their own.

7. All opinions are placed on our website www.psychiatrzy.warszawa.pl